{"id":4879,"date":"2026-06-18T07:12:00","date_gmt":"2026-06-18T06:12:00","guid":{"rendered":"https:\/\/nothingtec.com\/?p=4879"},"modified":"2026-06-18T07:12:35","modified_gmt":"2026-06-18T06:12:35","slug":"opinion-soporte-tecnico-garantia-nothing","status":"publish","type":"post","link":"https:\/\/nothingtec.com\/en\/2026\/06\/18\/opinion-soporte-tecnico-garantia-nothing\/","title":{"rendered":"My experience with Nothing&#039;s technical support: Do they deliver when their products fail?"},"content":{"rendered":"<p>A few weeks ago my wife and I were quite disappointed by her <strong>Nothing Ear (the 2024 version)<\/strong>. Overnight, the left earbud stopped working. When I put it in the case, the LED lit up red, which didn&#039;t bode well. Like anyone in my situation, I tried everything: thoroughly cleaning the charging pins, resetting the pairing, trying different cables and chargers\u2026 but nothing worked.<\/p>\n\n\n\n<p>Luckily, the headphones were about to turn two years old, which meant they were still covered by the <strong>official warranty<\/strong>. This is where my journey with the brand&#039;s technical service began, and today I want to tell you about the real process, with its ups and downs.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"750\" src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf.webp\" alt=\"top productos nothing y cmf\" class=\"wp-image-3835\" style=\"aspect-ratio:16\/9;object-fit:cover;width:500px\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf.webp 1500w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf-300x150.webp 300w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf-1024x512.webp 1024w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf-768x384.webp 768w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf-816x408.webp 816w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/12\/top-productos-nothing-y-cmf-400x200.webp 400w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/amzn.to\/4lakT9F\" target=\"_blank\" rel=\"noreferrer noopener\">Nothing Product<br>Deals on Amazon<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">The first contact: the dreaded AI or predefined messages<\/h4>\n\n\n\n<p>On June 6th, I decided to open a support ticket through Nothing&#039;s official website. I detailed the problem with the left earbud, provided the order number (since I bought them directly from their online store), and the IMEI number, among other information. I received a response two days later. They met the deadline, yes, but the reply left me with a bittersweet feeling.<\/p>\n\n\n\n<p>As is often the case in the first contact with many brands nowadays, <strong>The response seemed automated by an AI.<\/strong>They ignored some of the information I had already given them, offered basic cleaning advice that I had obviously already tried, and, to top it all off, suggested I contact the store where I had bought them. I had to patiently reply, reminding them again that I had bought them directly from them, Nothing Spain.<\/p>\n\n\n<p style=\"text-align:center; font-size:10px; color:#999; margin-bottom:10px;\">ADVERTISING<\/p>\n<div style=\"min-height:300px; text-align:center;\">\n    <ins class=\"adsbygoogle\"\n         style=\"display:block\"\n         data-ad-client=\"ca-pub-8703083052597032\"\n         data-ad-slot=\"7174952478\"\n         data-ad-format=\"auto\"\n         data-full-width-responsive=\"true\"><\/ins>\n    <script>\n         (adsbygoogle = window.adsbygoogle || []).push({});\n    <\/script>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">A minor technical glitch on the website<\/h4>\n\n\n\n<p>After this initial screening, the human agent provided me with a link to a specific form for the after-sales process where I had to fill in my information again and attach photos. Here we encountered a minor technical hiccup: due to a login error, the website trapped me in an infinite loop, preventing me from accessing the document for a day and a half. It was a small bump in the road that caused some delays, but once the account issue was resolved, everything started running at a spectacular pace.<\/p>\n\n\n<p style=\"text-align:center; font-size:10px; color:#999; margin-bottom:10px;\">ADVERTISING<\/p>\n<div style=\"min-height:300px; text-align:center;\">\n    <ins class=\"adsbygoogle\"\n         style=\"display:block\"\n         data-ad-client=\"ca-pub-8703083052597032\"\n         data-ad-slot=\"7174952478\"\n         data-ad-format=\"auto\"\n         data-full-width-responsive=\"true\"><\/ins>\n    <script>\n         (adsbygoogle = window.adsbygoogle || []).push({});\n    <\/script>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">Impeccable management and collection<\/h4>\n\n\n\n<p>On June 9th, I managed to submit the form. From then on, the experience took a complete turn. Almost immediately, I received an email from the company. <strong>ANOVO<\/strong> with the repair order number and some concise instructions. I had to wrap them, removing the ear tips and without including any unnecessary accessories like the charging cable. The next day, June 10th, I was also notified by email that they would pick up the package from my home on June 11th.<\/p>\n\n\n\n<p>The next day, June 11th, as promised, the courier came to my house to pick up the Nothing Ear headphones. The process then entered the technical service labs, and on the morning of the 15th, I received confirmation from Nothing Ear informing me that the headphones were already being checked. What I didn&#039;t expect was that I would receive a text message that same night from <strong>CTT Express<\/strong> informing me that a package was already on its way to my house.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/amzn.to\/4oUm522\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"750\" src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001.webp\" alt=\"presentaci\u00f3n nothing ear (3)\" class=\"wp-image-3090\" style=\"aspect-ratio:1;object-fit:cover;width:300px;height:auto\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001.webp 1500w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001-300x150.webp 300w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001-1024x512.webp 1024w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001-768x384.webp 768w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001-816x408.webp 816w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/09\/presentacion-nothing-ear-3-001-400x200.webp 400w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/amzn.to\/4oUm522\" target=\"_blank\" rel=\"noreferrer noopener\">View deal on AMAZON<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">A happy and, for me, surprising ending<\/h4>\n\n\n\n<p>The next day I received the shipment. Upon opening it, I found a technical document that briefly explained what I had already told them: that the left earbud wasn&#039;t working. Instead of returning my repaired earbuds, Nothing&#039;s solution was drastic: <strong>They sent me a completely new unit.<\/strong>A pair of brand new, immaculate Nothing Ear headphones in their sealed box with all protective packaging.<\/p>\n\n\n\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wp-block-uagb-image-gallery uagb-block-f9184cf8\"\n\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"spectra-image-gallery spectra-image-gallery__layout--grid spectra-image-gallery__layout--grid-col-2 spectra-image-gallery__layout--grid-col-tab-2 spectra-image-gallery__layout--grid-col-mob-2\">\n\t\t\t\t\t\t\t\t\t\t\t<div class='spectra-image-gallery__media-wrapper' data-spectra-gallery-image-id='4890' tabindex=\"0\">\n\t\t\t\t\t\t\t<div class=\"spectra-image-gallery__media spectra-image-gallery__media--grid\">\n\t\t\t\t<picture>\n\t\t\t\t\t<source media=\"(min-width: 1024px)\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-002-1024x768.webp\">\n\t\t\t\t\t<source media=\"(min-width: 768px)\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-002-1024x768.webp\">\n\t\t\t\t\t<img decoding=\"async\" class=\"spectra-image-gallery__media-thumbnail spectra-image-gallery__media-thumbnail--grid\" src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-002-300x225.webp\" alt=\"servicio tecnico repracion de nothing\" loading=\"lazy\" \/>\n\t\t\t\t<\/picture>\n\t\t\t\t<div class=\"spectra-image-gallery__media-thumbnail-blurrer\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"spectra-image-gallery__media-thumbnail-caption-wrapper spectra-image-gallery__media-thumbnail-caption-wrapper--overlay\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class='spectra-image-gallery__media-wrapper' data-spectra-gallery-image-id='4891' tabindex=\"0\">\n\t\t\t\t\t\t\t<div class=\"spectra-image-gallery__media spectra-image-gallery__media--grid\">\n\t\t\t\t<picture>\n\t\t\t\t\t<source media=\"(min-width: 1024px)\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-001-731x1024.webp\">\n\t\t\t\t\t<source media=\"(min-width: 768px)\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-001-731x1024.webp\">\n\t\t\t\t\t<img decoding=\"async\" class=\"spectra-image-gallery__media-thumbnail spectra-image-gallery__media-thumbnail--grid\" src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-001-214x300.webp\" alt=\"servicio tecnico repracion de nothing\" loading=\"lazy\" \/>\n\t\t\t\t<\/picture>\n\t\t\t\t<div class=\"spectra-image-gallery__media-thumbnail-blurrer\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"spectra-image-gallery__media-thumbnail-caption-wrapper spectra-image-gallery__media-thumbnail-caption-wrapper--overlay\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='spectra-image-gallery__control-lightbox' tabindex='0'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper spectra-image-gallery__control-lightbox--main\" dir=\"\">\n\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t<img class=\"swiper-lazy\" data-src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-002.webp\" alt=\"servicio tecnico repracion de nothing\"\/>\n\t\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader swiper-lazy-preloader-white\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t<img class=\"swiper-lazy\" data-src=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2026\/06\/servicio-tecnico-repracion-de-nothing-001-scaled.webp\" alt=\"servicio tecnico repracion de nothing\"\/>\n\t\t\t\t\t\t\t\t<div class=\"swiper-lazy-preloader swiper-lazy-preloader-white\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-button-next\"><\/div>\n\t\t\t\t\t<div class=\"swiper-button-prev\"><\/div>\n\t\t\t\t<\/div>\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class='spectra-image-gallery__control-lightbox--close' aria-label=\"Close\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 320 512\"><path d=\"M310.6 361.4c12.5 12.5 12.5 32.75 0 45.25C304.4 412.9 296.2 416 288 416s-16.38-3.125-22.62-9.375L160 301.3L54.63 406.6C48.38 412.9 40.19 416 32 416S15.63 412.9 9.375 406.6c-12.5-12.5-12.5-32.75 0-45.25l105.4-105.4L9.375 150.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L160 210.8l105.4-105.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-105.4 105.4L310.6 361.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\n\n<p>All things considered, in just over a week they handled the issue, collected the product, assessed it, and sent me a replacement. Of course, every case is different, and other users may have had a very different experience. In my case, aside from a few initial issues with online support, the after-sales service has been excellent. <strong>Incredibly fast, efficient, and 100% free.<\/strong> because it&#039;s under warranty. A resounding ten for Nothing in this respect.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"556\" src=\"http:\/\/nothingtec.com\/wp-content\/uploads\/2025\/03\/promo-productos-nothing-ofertas.avif\" alt=\"\" class=\"wp-image-976\" style=\"aspect-ratio:1;object-fit:cover;width:300px;height:auto\" srcset=\"https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/03\/promo-productos-nothing-ofertas.avif 990w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/03\/promo-productos-nothing-ofertas-300x168.jpg 300w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/03\/promo-productos-nothing-ofertas-768x431.jpg 768w, https:\/\/nothingtec.com\/wp-content\/uploads\/2025\/03\/promo-productos-nothing-ofertas-816x458.jpg 816w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/amzn.to\/4lakT9F\" target=\"_blank\" rel=\"noreferrer noopener\">Nothing Product<br>Deals on Amazon<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hace unas semanas mi mujer y yo nos llevamos un buen chasco con sus Nothing Ear (la versi\u00f3n de 2024). De la noche a la ma\u00f1ana, el auricular izquierdo dej\u00f3 de funcionar. Al meterlo en la caja, el led se encend\u00eda de color rojo, lo cual no auguraba nada bueno. Como cualquiera en mi situaci\u00f3n, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4893,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[59,38],"tags":[63,190,210],"class_list":["post-4879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos","category-noticias","tag-nothing-ear","tag-noticias","tag-opinion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mi experiencia con el soporte t\u00e9cnico de Nothing: \u00bfcumplen cuando sus productos fallan? - NothingTec<\/title>\n<meta name=\"description\" content=\"Te cuento mi experiencia real con el soporte t\u00e9cnico y la garant\u00eda de Nothing tras fallar mis Nothing Ear (2024). 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De la noche a la ma\u00f1ana, el auricular izquierdo dej\u00f3 de funcionar. Al meterlo en la caja, el led se encend\u00eda de color rojo, lo cual no auguraba nada bueno. Como cualquiera en mi situaci\u00f3n,&hellip;","_links":{"self":[{"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/posts\/4879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/comments?post=4879"}],"version-history":[{"count":18,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/posts\/4879\/revisions"}],"predecessor-version":[{"id":4903,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/posts\/4879\/revisions\/4903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/media\/4893"}],"wp:attachment":[{"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/media?parent=4879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/categories?post=4879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nothingtec.com\/en\/wp-json\/wp\/v2\/tags?post=4879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}